Help Centre

Error Messages and Error Codes

The following are an explanation of specific error codes that may appear if there is a problem with your washing machine, tumble dryer, dishwasher or refrigerator. In most cases it is recommended to book a service engineer to rectify this fault but there are certain things that you can do to minimise any inconvenience or even avoid an unnecessary engineer visit.

To book a service engineer please click here

If an explanation of an error code on your appliance is not shown here please contact us for an explanation by clicking here


Washing Machines and Washer Dryers

  • E10 - No cold fill. Check that the taps are on or if the drain hoses are kinked.
  • E11 - No hot fill.The ambient temperature is likely to be below freezing possibly due to the pipes being frozen. Also check that the taps are on or if the drain hoses are kinked.
  • E12 - No mixed fill. It is likely that the water is not turned on at the taps.
  • E13 - Check the water supply, inlet valve and hot and cold hose connections.
  • E14 - A fault with the water heating has occurred. Book a service engineer 
  • E15 - Water is not being pumped out and a flood condition could occur. Check that the drainage hose is raised to the recommended minimum height and that the pipe is not blocked.
  • E16 - Extremely high water level Disconnect or turn off the water supply and ensure that the water level does not rise any more. Then