Cannon Website FAQ's

This section contains the answers to the most common questions that we have received through our 'Contact Us' section. If, however, we do not answer your question here then please use our 'Contact Us' section by clicking here.

General 

Q. What is 'Cannon Service'?
A. Cannon Service is the only official after sales service organisation for  Cannon collectively known as Indesit Company UK Limited. To find out more about 'Cannon Service' visit our 'About Us' section by clicking here. By choosing us to service your appliance you are safe in the knowledge that you have chosen the people who made it!

Q. How can I get in touch with 'Cannon Service'?
A. Use our 'Contact Us' section by clicking here. This gives you the option of emailing the specific department you have an enquiry with or alternatively provides a range of phone numbers together with our head office address.


Service Repairs

Q. How much does it cost for an engineer?
A. We can now fix your appliance for a fixed price. Our fully trained Cannon specialist engineers can repair your appliance for a one off charge that includes:

  • Call out
  • All parts
  • All labour

 Our fixed rate repair charge makes life easy.  Repair charges from just £104.98 or €114 in Ireland.

  • A one off repair charge with no hidden extras
  • Convenient Cash and Hassle free service
  • Repair cost includes call out and ALL parts and labour
  • Your whole appliance is guaranteed for 90 days
  • Pay monthly options
  • We only use genuine Cannon parts

Simply call us on 08448 224 224.

Q. What areas of the Country do you work in?

A. We will repair in all areas of the UK and Ireland. We will repair your Cannon electric cooker, Cannon gas cooker, hob or oven where ever you live:

Aberdeen, Abingdon, Accrington, Airdrie, Aldershot, Alfreton, Altrincham, Andover, Ashford, Ashton-Under-Lyne, Aylesbury, Ayr, Banbury, Bangor, Barking, Barnet, Barnsley, Barnstaple, Barrow-In-Furness, Barry, Basildon, Basingstoke, Bath, Bathgate, Beckenham, Bedford, Benfleet, Bexhill-On-Sea, Bicester, Bilston, Birkenhead, Birmingham, Bishop Auckland, Bishop's Stortford, Blackburn, Blackpool, Bognor Regis, Bolton, Bootle,Boston, Bournemouth, Bracknell, Bradford, Braintree, Brentwood, Bridgend, Bridgwater, Bridlington, Brighton, Bristol, Bromley, Bromsgrove, Burnley, Burton-On-Trent, Bury, Bury St. Edmunds, Caerphilly, Camberley, Cambridge, Cannock, Canterbury, Cardiff, Carlisle, Castleford, Chatham, Cheadle, Chelmsford, Cheltenham, Chester, Chester Le Street, Chesterfield, Chichester, Chippenham, Chorley, Christchurch, Clacton-On-Sea, Coalville, Coatbridge, Colchester, Corby, Coventry, Crawley, Crewe, Croydon, Cwmbran, Dagenham, Darlington, Dartford, Derby, Dewsbury, Doncaster, Dorchester, Dover, Dudley, Dumfries, Dundee, Dunfermline, Dungannon, Dunstable, Durham, Eastbourne, Eastleigh, Edgware, Edinburgh, Ellesmere Port, Ely, Enfield, Epsom, Exeter, Falkirk, Fareham, Farnborough, Farnham, Feltham, Folkestone,  Gateshead, Gillingham, Glasgow, Glenrothes, Gloucester, Goole, Gosport, Grantham, Gravesend, Grays, Great Yarmouth, Greenock, Grimsby, Guildford, Halesowen, Halifax, Hamilton, Harlow, Harrogate, Harrow, Hartlepool, Hastings, Hayes, Haywards Heath, Hemel Hempstead, Hereford, High Wycombe, Hinckley, Hitchin, Hornchurch, Horsham, Houghton Le Spring, Hounslow, Hove, Huddersfield, Hull, Huntingdon, Hyde, Ilford, Ilkeston, Inverness, Ipswich, Keighley, Kettering, Kidderminster, Kilmarnock, King's Lynn, Kingston Upon Thames, Lancaster, Leamington Spa, Leeds, Leicester, Leigh, Leigh-On-Sea, Leighton Buzzard, Lichfield, Lincoln, Lisburn, Littlehampton, Liverpool, Livingston, Llanelli, London, Loughborough, Lowestoft, Luton, Lytham St. Annes, Macclesfield, Maidenhead, Maidstone, Manchester, Mansfield, Merthyr Tydfil, Middlesbrough, Milton Keynes, Mitcham, Morecambe, Morpeth, Motherwell, Neath, Nelson, Newark, Newbury, Newcastle, Newcastle Upon Tyne, Newport, Newry, Newton Abbot, Newtownabbey, Newtownards, North Shields, Northampton, Northwich, Norwich, Nottingham, Nuneaton, Oldbury, Oldham, Ormskirk, Orpington, Oxford, Paignton, Paisley, Peterborough, Plymouth, Pontefract, Pontypool, Pontypridd, Poole, Port Talbot, Portsmouth, Preston, Ramsgate, Reading, Redcar, Redditch, Richmond, Rochdale, Rochester, Romford, Rotherham, Rugby, Ruislip, Runcorn, Sale, Salford, Salisbury, Scarborough,  Scunthorpe, Sevenoaks, Sheffield, Shipley, Shrewsbury, Sidcup, Sittingbourne, Slough, Smethwick, Solihull, South Shields, Southall, Southampton, Southend-On-Sea, Southport, Southsea, Spalding, St. Albans, St. Austell, St. Helens, St. Leonards-On-Sea, Stafford, Stevenage, Stirling, Stockport, Stockton-On-Tees, Stoke-On-Trent, Stourbridge, Stroud, Sudbury, Sunderland, Surbiton, Sutton, Sutton Coldfield, Sutton-In-Ashfield, Swadlincote, Swansea, Swindon, Tamworth, Taunton, Telford, Thetford, Thornton-Cleveleys, Tonbridge, Torquay, Trowbridge, Truro, Tunbridge Wells, Twickenham, Uxbridge, Wakefield, Wallasey, Wallsend, Walsall, Waltham Cross, Warrington, Warwick, Washington, Waterlooville, Watford, Wellingborough, Welwyn Garden City, Wembley, West Bromwich, Weston-Super-Mare, Weymouth, Whitley Bay, Widnes, Wigan, Willenhall, Winchester, Wirral, Wisbech, Witney, Woking, Wokingham, Wolverhampton, Worcester, Worksop, Worthing, Wrexham, Yeovil, York


Q. Why should I choose 'Cannon Service' to repair my appliance?


A.Would you entrust your Cannon appliance to anyone who hasn’t been regularly trained to Cannon's exacting standards? Our team of 1000 technicians are the largest white goods service organisation in the UK. They have undergone extensive training at our Technical Centre of Excellence and are equipped with the latest diagnostic tools to deliver expert servicing of your Cannon cooker or oven, regardless of its age.

Q. How can I book one of your Cannon engineers to repair my appliance?
A. Simply use our on-line 'Book A Service Call' feature by clicking here. Alternatively you can call our service centre on 08448 224 224 to book a Cannon engineer.

Q. My Cannon Coooker is covered by an extended warranty, can I still use this system to book one of your engineers?
A. Yes you can. However, some of the extended warranty companies that we undertake repair work on behalf of insist that you get an authorisation number from them before we carry out the repair. If this is the case with your extended warranty provider then simply get this authorisation number and then indicate it on the warranty details page on our on-line system. You can then book one of engineers using our on-line system here.

Q. Why do you need all this information about my Cannon Cooker?
A. Having as much information about the cooker as possible enables us to offer you a much better service. If you tell us as much about the fault we can try to ensure that our engineer has the required spare part(s) needed for when they visit you.

Q. Do your engineers only repair appliances or can they install an appliance or do a safety check for me?
A. Our engineers are also able to install appliances and can carry out safety checks (known as an appliance health-check). You can also book these using our on-line system by clicking here or calling us on 08448 224 224.


Using This Website

Q. Is this website secure?
A. Yes, you will see that if you order spare parts from us then when you reach the credit card information page a small padlock symbol should appear on your screen in the bottom right of your internet browser page. This indicates that this page is secure. You can also see this by the fact that the website address will change from starting with http:// to https://. The addition of the 's' also indicates a secure section. 

Q. What do you do with my personal details?
A. We only need your personal details in order to complete any transaction, enquiry or engineer booking. After that we do keep your details on file but only in case any issue arises at a later date. We do not supply your details to any third party. The only time that we may contact you is to advise you that we have a new competition to win a Cannon appliance or of a similar offer based on your information but you are given the option to unsubscribe from receiving any further marketing offers. For more information about this please email us at service.website@indesitcompany.com. 

Extended Warranties

Q. What benefits will purchasing an extended warranty have?
A. Quite simply all parts and labour charges will be covered by an extended warranty so you'll have no unexpected bills to pay. There is also no limit on the number of repairs you can have covered by the warranty. For more information about our extended warranty schemes, please click here or telephone us on 08448 226 226.


Register Your Appliance

Q. Is there any reason as to why I should register my appliance?
A. Registering your appliance ensures that we know when you bought the appliance in question. This means that you will automatically be covered for your full 12 months parts and labour guarantee and that this can not be disputed. It also ensures that we can keep you up to date with any product developments should the need arise and keep you informed about our competitive extended warranties schemes as discussed above. You can register your appliance on-line by clicking here


Instruction Booklets

Q. What do I do if I need a replacement instruction booklet for my Cannon Cooker?
A. We have instruction booklets available to be downloaded for Cannon models. Simply visit our 'Download an Instruction Booklet' section here. If the instruction booklet is not available for your appliance then you can also request a paper copy to be sent in the post to you. However, there may be a charge for this is the appliance is over 12 months old.


Terms & Conditions

Q. Is reading the terms and conditions important?
A. Yes it is as they fully explain your rights regarding any order that you place with us and also include information about our Privacy and Security Policies. Our full terms and conditions can be found here